Retrace

Fair & Free Shipping

We provide fair shipping for all orders under $500. What’s that mean? When most online retailers provide “free” shipping, they’re actually marking up prices to cover the shipping charge. This often costs you more! We don’t do that. Instead, we charge you exactly what it costs to ship your purchase to you. For all orders over $500, we’re happy to provide free shipping.

Processing & Delivery

Please allow 7-10 business days for your order to be processed and prepared for shipping. Note that delivery times vary depending on where your artwork is shipped from. You can see an approximate delivery range after you input shipping information at checkout. We’ll provide you with tracking info and an estimated delivery date after your order ships.

Returns

We want you to be 100% satisfied with your new artwork. That’s why we give you 14 days from the date you receive your artwork to let us know if it’s not the right fit for you. Contact us during that timeframe, and we’ll get started on your hassle-free return. Review our full Return Policy here.

Have a question for the artists? Send them an email and we'll get back to you ASAP.

Exceptional art deserves an exceptional frame—that’s why we make it easy to custom-frame your new favorite piece of art. You can have your purchase shipped to your home or straight to one of our FastFrame locations. Simply visit your local store for a free design consultation with an expert framer. We’ll guide you through our premium materials and help you design the perfect custom frame to showcase your new favorite art piece.

Learn more about our custom framing service here.

Authenticity is important to us. That’s why we include a Certificate of Authenticity (COA) with every artwork you purchase. The COA serves as a testament to the genuine nature of the artwork, providing you with peace of mind and confidence in your investment. Signed by the artist or an authorized representative, the certificate details the origin, materials used, and other essential information about the piece, ensuring transparency and legitimacy. With a COA, you can be assured of your artwork's value and pedigree.

Artists price their work by considering a mix of factors, including the cost of materials, the time invested, their level of expertise, and market demand. Many artists are open to accepting offers for original work. Simply click the Make an Offer button to submit your offer. See our FAQs for more information about pricing.

We accept the following payment methods online:

• Visa
• Discover
• MasterCard
• American Express
• PayPal