FAQs

How can I protect my artwork?

Pieces of high value (whether sentimental or monetary)
require special custom framing techniques and materials. That’s why we’re proud
to offer our Preservation Plus™ framing services. Every component of our
program, from the use of acid-free materials to specific mounting techniques,
has been designed to protect pieces from potential damage.

Our program has two different services depending on how much
protection your piece needs. Preservation framing delivers adequate protection
for most special items, while museum framing offers the highest level of
conservation for extremely valuable pieces. Both options are completely
reversible, allowing your piece to be removed from its frame in its original
condition. As part of our Preservation Plus™ program, we offer our customers
free inspections of their pieces every three years.

How is artwork priced?

Artists price their original work by considering a mix of
factors, including the cost of materials, the time invested, their level of
expertise, and market demand. The size and complexity of the artwork often play
a significant role in determining its price, with larger or more detailed
pieces typically commanding higher amounts. For limited edition prints, the
size of the edition, the quality of materials used, and market demand impact
the final price.

Can I cancel my order?

We can usually accommodate cancellation requests made within
24 hours. If you change your mind after placing your order, it’s important to
contact us as soon as possible at customerservice@fastframe.com.
We’ll do our best to cancel it before the artist ships. Once your order has
been reviewed and canceled, you will receive a confirmation email, and your
purchase will be refunded if your card was charged.

If your order has shipped, we’ll resolve the issue by
following our return guidelines.

What if I need to change my order?

Unfortunately, once an order is placed, it cannot be
changed. To order another item, please place a new order. If you need to change
the item you ordered, contact customerservice@fastframe.com
to cancel your current order and place a new one.

What’s the status of my order?

You’ll receive an order confirmation email as soon as we
receive your order. When your order ships, you will receive an email
notification from us that includes a tracking number you can use to check the
status. If you have any questions about your order, please contact us at customerservice@fastframe.com.

Can I track my shipment?

Yes! You’ll receive an email with tracking information as
soon as your order ships.

What happens if my order arrives damaged?

In the rare event that your artwork arrives damaged, we’ll
work closely with you and the artist to resolve the issue. Just email us at
customerservice@fastframe.com with your order number and a photo of the damaged
item to get started. If you decide to return the damaged item, you’ll receive a
full refund, including all shipping fees.

What if I’m unhappy with my order?

Your happiness is our top priority! If you're not satisfied
with your artwork for any reason, simply notify us within 14 days of receiving
your order. We’ll provide you with a return shipping label—just attach it to
the package and take it to your nearest UPS or DHL drop-off location. We cover
all return shipping costs. Once we receive the artwork, we’ll refund your
purchase (excluding any original shipping fees). Please note that commissioned
pieces cannot be returned.

To initiate a return, email customerservice@fastframe.com.
To expedite the process, please include your order number, a photo of the
artwork, and the reason for the return. A member of our support team will
respond to you as soon as possible. Read our full return policy here.