Enjoy Free & Easy Returns
Buy With Confidence
We're confident you'll love how your artwork looks in person, but if it's not quite what you expected, returning it is simple. Our 14-day return policy guarantees a worry free experience so you can focus on finding the perfect piece for your space.
Peace of Mind With Every Purchase
14 Days To Decide
Contact us within 14 days of receiving your artwork if you want to make a return.
Free Returns
We'll cover the return shipping costs - no fees, no fuss.
Seamless Service
Our FastFrame Fine Art team is here to support you every step of the way, from your return request to your refund.
Easy Process
You'll receive a prepaid return label - just attach it and take the package to your nearest UPS or DHL drop-off location.
Quick Refunds
Once the artwork is back with us, we'll quickly process your refund.
Learn More About Our Hassle-Free Return Process
Our Full Return Policy
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If you're not satisfied with your artwork for any reason, simply notify us within 14 days of receiving your order. We'll provide you with a return shipping label - just attach it to the package and take it to your nearest UPS or DHL dropoff location. We cover all return shipping costs. Once we receive the artwork, we'll refund your purchase (excluding any original shipping fees). Please note that commissioned pieces cannot be returned.
Damaged Artwork
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In the rare event that your artwork arrives damaged, we'll work closely with you and the artist to resolve the issue. Should you decide to return the damaged item, the return process remains the same, and we'll refund your original shipping fees as well.
How To Return
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To initiate a return, email customerservice@fastframe.com. To expedite the process, please include your order number, a photo of the artwork, and the reason for the return. A member of our support team will respond to you as soon as possible.